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Microsoft 70-685: Windows 7, Enterprise Desktop Support Technician

Course Description

This course has been designed specifically for Tier 2 support environments where IT professionals are working with Windows 7. This course builds upon the knowledge and experiences gained from working with Windows XP and Windows Vista in a Corporate environment (Support).

This course enables technicians to resolve troubleshooting problems in a Server 2008 R2 and Windows 7 network.

Some of the issues this course will touch upon include:

  • Startup
  • Device Drivers
  • Performance
  • Security
  • Applications
  • Logon
  • User profiles
  • Network and Remote Connectivity
  • Group Policy

This course will help establish the use of troubleshooting methodology and outlines Enterprise Desktop Support Technicians function and responsibilities.
This course expects students to have fundamental knowledge in the following areas:

  • Active Directory
  • Windows Server 2008
  • Windows Client
  • MS Office
  • TCP/IP
  • UDP
  • DNS

Exam 70-685 counts as credit towards the Enterprise Desktop Support Technician 7 certification from Microsoft. The course prepares you for the Exam 70-685 – Enterprise Desktop Support Technician on Windows 7



Type of Course:

Self Paced

eCertIT is committed to ensuring that your investment in IT learning is well rewarded with:

  • Expert instructor led training
  • Virtual Labs – practice 24 X 7 in your own, live, test environment
  • Practice exams, test your knowledge with certification type exam questions
  • Community Forum to share experiences and knowledge
  • Australian support
  • Multiple certification offerings at reduced cost

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